We want you to be completely satisfied with your purchase from us. If for any reason you are not happy with your order, we offer an easy return and exchange policy to ensure your shopping experience is as stress-free as possible.

If you need to return or exchange an item, please follow the steps below:

1. Contact our customer service team within 14 days of receiving your order to request a return or an exchange. You can reach us by email wajdiattires@gmail.com or through Instagram @wajdi.attires, and we will be happy to assist you.
2. Once your return or exchange request has been approved, we will contact you with an estimated return or exchange delivery date and time of shipment. Please carefully pack the item(s) you wish to return or exchange.
3. Once we receive your returned item(s), if it is an exchanged item, we will process your exchange within 3-5 business days. If the item you are exchanging is out of stock, we will contact you to discuss alternative options. If, however, it is only returned item, refund will be processed within 1-2 days upon receiving the item.

Please note that we can only accept returns or exchanges for items that are unused, unworn, and in their original packaging with all tags attached. We reserve the right to refuse any returns or exchanges that do not meet these requirements.

If you have any questions about our return and exchange policy, please don’t hesitate to contact our customer service team. We are always here to help you find the perfect pair of shoes!

Please note that the estimated shipment time varies depending on the type of order you have placed.

For orders being delivered to Cairo and Giza, the estimated shipment time is 2-3 days, while orders being delivered to Alexandria may take 4-5 days.

If you have placed a pre-order, please allow for a longer shipment time of 10-12 days. For customized designs, the estimated shipment time is 14 days to 3 weeks.

Please note that these are estimated shipment times and may vary depending on a variety of factors, including the processing time and any delays that may occur during shipping. We will do our best to keep you informed about the status of your order and provide you with any updates if there are any changes to the estimated shipment time.

If you have any questions or concerns about the shipment of your order, please do not hesitate to contact us. We are committed to providing you with the best possible service and look forward to hearing from you.

Finding the right shoe size is important to ensure that you have a comfortable and enjoyable wearing experience. We use the European size chart to help you determine your shoe size.

To find your shoe size, please follow these simple steps:

1. Measure your foot using a ruler or measuring tape. Measure the length from the back of your heel to the tip of your longest toe.
2. Check our size chart to find the corresponding European shoe size. Please note that different brands may have slightly different size charts.
3. If you are between sizes, we recommend choosing the larger size for a comfortable fit. You can always add insoles or wear thicker socks to fill any extra space.
4. If you are still unsure about your size, please don’t hesitate to contact us. Our customer service team will be happy to assist you in finding the perfect size for you.

EU size | Foot length in centimeters

We hope this helps you find the perfect size for your new shoes. Thank you for considering our products!

Cleaning suede shoes requires a bit of care as they are more delicate than regular leather shoes. Here are some steps to follow when cleaning your suede shoes:

1. Brush the shoes gently with a soft-bristled brush to remove any dirt or debris. Make sure to brush in the direction of the suede grain.
2. Use a suede eraser to remove any stubborn stains or marks. Gently rub the eraser over the affected area in a back-and-forth motion.
3. If the stain is still visible, dampen a soft cloth with a small amount of white vinegar or rubbing alcohol and gently dab the stain. Be sure to test the vinegar or alcohol on a small, inconspicuous area of the shoe first to ensure that it does not cause any damage.
4. Allow the shoes to air dry completely. Do not use heat or direct sunlight to dry them, as this can cause the suede to become discolored or damaged.
5. Once the shoes are dry, brush them again with a soft-bristled brush to restore the suede texture.
6. To protect your suede shoes from future stains and damage, you can apply a suede protector spray. Be sure to follow the manufacturer’s instructions carefully.